Ask Sam — your Sefam Automated Messenger — anything about setting up, cleaning and using your device. Every answer is drawn from the official instructions for use.
Pick a topic to see what Sam can help with. Tap a question to copy it, then paste it into the assistant.
Can’t find what you need? Send us a message and our team will get back to you.
Tell us what worked, what didn’t, or what you wish the assistant could do. It takes a minute and shapes what we build next.
Please read this before relying on Sam. It keeps you safe and sets clear expectations.
Sam answers general questions about how to use, clean and maintain your device, based on the official instructions for use. It does not diagnose, give medical advice, or change your therapy.
For anything about your prescription, pressure or therapy settings, side effects, new or worsening symptoms, or whether the therapy suits you — contact your prescribing clinic. They hold your medical history and are responsible for your care.
If you or someone else is having a medical emergency — for example difficulty breathing, chest pain or loss of consciousness — do not use this assistant. Call your local emergency number straight away.
Conversations are processed by an AI assistant to answer your question. Please don’t share personal details that could identify you, such as your full name, address or medical record numbers. Avoid sending sensitive personal information you wouldn’t want stored.
A quick note on what Sam can and can’t do.